We checked into our thatch roofed building room (3603) was which smelt musty and had mold stains on the walls. Besides the mold and must, there were ants on both the headboard/side tables (which crawled into the bed) and on the bathroom counters.
The first night (of our HONEYMOON) my wife spend the night wearing a hooded sweatshirt to protect herself from the fear of being bitten by ants.

In a letter as a response to a complaint from Mr. Miguel Eugene, General Manager of the Allegro Cozumel he states "We have an external company that fumigates all the areas, but in spite of that ants may enter the rooms when the guests leave food inside them". I would suggest to the Allegro Cozumel that food is not usually kept on the headboard and bathroom counter and that fumigation should happen more frequently.

We requested to move to another room (without mold and ants), another room was not available and the request to kill the ants was never followed through. On the second day, we moved to another room (upper floor) after complaining 2 more times, but found that the mold & must problem was still very much present. One subsequent day it rained and water poured in from around the air conditioner.

RUDE STAFF - "AVOID RICARDO WHEN BOOKING RESERVATIONS" at the Allegro Cozumel

While at the hotel, we attempted to book dinner in one of the two reservation restaurant and were told to go to guest services between 9-11am. We did, and when we opened the door, we were told by a very rude individual "RICARDO" - "Out", NOT please step out, but "OUT". We then waited for 20 minutes while he finished with another guest (Who we later found out was also complaining). When we finally were granted permission to enter, I explained to Ricardo that he was rude, expecting an apology, instead he insisted on arguing with me and my wife for 15 minutes.

Not only did guest services staff not have the courtesy to listen to our feedback, he refused to let either of us finish a sentence without cutting us off and repeatedly denying that he had ordered us out of the office,despite the fact that his statements were clearly made in the presence of both my wife, another guest, and another staff member in training. I would have to question the training value that this particular guest interaction provided to the trainee. During our discussion with Ricardo, the guests who had
arrived after us to be serviced by 'Guest services" were made to wait outside while Ricardo argued with us.

In total we spent over 30 minutes trying to get a dinner reservation and when Ricardo could argue with us no further he told us that the time was too late to make a reservation and that they were closed. This final comment was made at 10:50am, a full ten
minutes before the office was due to close and ignored the fact that we waited over 30 minutes to even have the opportunity to request a dinner booking. Feeling frustrated that Ricardo never listened to our concerns and was only making a position to protect himself, we left with our reservation in hand and didn't plan to go through the process again to make our next reservation.

Mr. Miguel Eugene had no comment on the actions of his staff.

THE POOL BAR LACK OF CLEANLINESS at the Allegro Cozumel

We observed multiple times that GLASSES WERE NOT WASHED, only rinsed and are clearly grimy even though the sign is posted that they are washed in accordance with health regulations. Mr. Miguel Eugene's response to this observation was "The glasses at the pool bar are washed according to a system approved by "Cristal International", an external company that measures and checks all the hygenic procedures and food preperation."

To the Left of the swim-up bar there was a pool of dirty, smelly water (sludge) that collected near to the bar where people order their drinks. This was never dealt with even after being pointed out to bar staff.

FLY's BLENDED INTO DRINKS at the Allegro Cozumel

Anyone who has visited the Allegro Cozumel will know that there are a lot of fly's, especially at the pool bar. We (and others who made us aware) witnessed that many of these flies end up in the blenders and they are blended into the drinks. This is utterly disgusting. Needless to say I drank beer out of the tap and used the same glass during my stay.

Our original plans were to stay at the Allegro Cozumel for 8 days, after the 4th day, a letter was put under ever door indicating that you could "upgrade" to the Royal Hideaway in Play del Carmen (2+ hours away). Needless to say, we jumped at the opportunity to leave the Allegro Resort.

When we arrived home, we stated our reasons for displeasure to our travel agency who in turn communicated the above issues to the Allegro Cozumel. Imagine your new wife crying for 4 days over "your" selection of the resort, then taking the remaining 4 days to get over the mold, must, ants, fly's, dirt and rudeness of the staff.

We expected that Mr. Miguel Eugene would review our concerns and problems with the Allegro Cozumel and the staff at the Allegro Cozumel and offer us the opportunity for a complimentary stay at their sister hotel "royal hideaway" in compensation for ruining our honeymoon, as my wife will not return to the Allegro Cozumel. In fact Mr. Miguel wrote our travel agent to state "I apologize for the inconveniences they had or if we did not fulfill their expectations..... I would like to let you know that they were transferred to our sister hotel.... we consider that they have been already compensated for the inconveniences". The fact "EVERY GUEST HAD AN OPPORTUNITY TO TRANSFER" as they oversold the hotel and need guests out of the hotel to make room for others.

These are the facts, now my suggestions.
If you are a travel agent and want repeat clients, do not send your guests to the Allegro Cozumel.
If you are a travel agency association warn your members about the Allegro Cozumel and increase your credibility.
If you are going on a vacation and like to avoid ants, fly's blended in your drinks avoid the Allegro Cozumel.
If you have allergies to mold and must, avoid the Allegro Cozumel.
If you like to deal with polite staff, avoid the Allegro Cozumel.
If you are planning your honeymoon and don't want your new wife to cry the entire time avoid the Allegro Cozumel.

GO ANYWHERE BUT THE ALLEGRO COZUMEL!

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: FYI - Should you have concerns you can reach the resort at internet@drcozmel.allegroresorts.com - Please tell them that I sent you... : Our Stay at the Allegro Resort in Cozumel : The Allegro Resort in Cozumel, the location of our Honeymoon and a trip we will never forget. : MOLD, MUST and ANTS at the Allegro Cozumel : We checked into our thatch roofed building room (3603) was which smelt musty and had mold stains on the walls. Besides the mold and must, there were ants on both the headboard/side tables (which crawled into the bed) and on the bathroom counters. : The first night (of our HONEYMOON) my wife spend the night wearing a hooded sweatshirt to protect herself from the fear of being bitten by ants. : In a letter as a response to a complaint from Mr. Miguel Eugene, General Manager of the Allegro Cozumel he states "We have an external company that fumigates all the areas, but in spite of that ants may enter the rooms when the guests leave food inside them". I would suggest to the Allegro Cozumel that food is not usually kept on the headboard and bathroom counter and that fumigation should happen more frequently. : We requested to move to another room (without mold and ants), another room was not available and the request to kill the ants was never followed through. On the second day, we moved to another room (upper floor) after complaining 2 more times, but found that the mold & must problem was still very much present. One subsequent day it rained and water poured in from around the air conditioner. : : RUDE STAFF - "AVOID RICARDO WHEN BOOKING RESERVATIONS" at the Allegro Cozumel : While at the hotel, we attempted to book dinner in one of the two reservation restaurant and were told to go to guest services between 9-11am. We did, and when we opened the door, we were told by a very rude individual "RICARDO" - "Out", NOT please step out, but "OUT". We then waited for 20 minutes while he finished with another guest (Who we later found out was also complaining). When we finally were granted permission to enter, I explained to Ricardo that he was rude, expecting an apology, instead he insisted on arguing with me and my wife for 15 minutes. : Not only did guest services staff not have the courtesy to listen to our feedback, he refused to let either of us finish a sentence without cutting us off and repeatedly denying that he had ordered us out of the office,despite the fact that his statements were clearly made in the presence of both my wife, another guest, and another staff member in training. I would have to question the training value that this particular guest interaction provided to the trainee. During our discussion with Ricardo, the guests who had : arrived after us to be serviced by 'Guest services" were made to wait outside while Ricardo argued with us. : In total we spent over 30 minutes trying to get a dinner reservation and when Ricardo could argue with us no further he told us that the time was too late to make a reservation and that they were closed. This final comment was made at 10:50am, a full ten : minutes before the office was due to close and ignored the fact that we waited over 30 minutes to even have the opportunity to request a dinner booking. Feeling frustrated that Ricardo never listened to our concerns and was only making a position to protect himself, we left with our reservation in hand and didn't plan to go through the process again to make our next reservation. : Mr. Miguel Eugene had no comment on the actions of his staff. : : THE POOL BAR LACK OF CLEANLINESS at the Allegro Cozumel : : We observed multiple times that GLASSES WERE NOT WASHED, only rinsed and are clearly grimy even though the sign is posted that they are washed in accordance with health regulations. Mr. Miguel Eugene's response to this observation was "The glasses at the pool bar are washed according to a system approved by "Cristal International", an external company that measures and checks all the hygenic procedures and food preperation." : To the Left of the swim-up bar there was a pool of dirty, smelly water (sludge) that collected near to the bar where people order their drinks. This was never dealt with even after being pointed out to bar staff. : FLY's BLENDED INTO DRINKS at the Allegro Cozumel : Anyone who has visited the Allegro Cozumel will know that there are a lot of fly's, especially at the pool bar. We (and others who made us aware) witnessed that many of these flies end up in the blenders and they are blended into the drinks. This is utterly disgusting. Needless to say I drank beer out of the tap and used the same glass during my stay. : : Our original plans were to stay at the Allegro Cozumel for 8 days, after the 4th day, a letter was put under ever door indicating that you could "upgrade" to the Royal Hideaway in Play del Carmen (2+ hours away). Needless to say, we jumped at the opportunity to leave the Allegro Resort. : When we arrived home, we stated our reasons for displeasure to our travel agency who in turn communicated the above issues to the Allegro Cozumel. Imagine your new wife crying for 4 days over "your" selection of the resort, then taking the remaining 4 days to get over the mold, must, ants, fly's, dirt and rudeness of the staff. : We expected that Mr. Miguel Eugene would review our concerns and problems with the Allegro Cozumel and the staff at the Allegro Cozumel and offer us the opportunity for a complimentary stay at their sister hotel "royal hideaway" in compensation for ruining our honeymoon, as my wife will not return to the Allegro Cozumel. In fact Mr. Miguel wrote our travel agent to state "I apologize for the inconveniences they had or if we did not fulfill their expectations..... I would like to let you know that they were transferred to our sister hotel.... we consider that they have been already compensated for the inconveniences". The fact "EVERY GUEST HAD AN OPPORTUNITY TO TRANSFER" as they oversold the hotel and need guests out of the hotel to make room for others. : These are the facts, now my suggestions. : If you are a travel agent and want repeat clients, do not send your guests to the Allegro Cozumel. : If you are a travel agency association warn your members about the Allegro Cozumel and increase your credibility. : If you are going on a vacation and like to avoid ants, fly's blended in your drinks avoid the Allegro Cozumel. : If you have allergies to mold and must, avoid the Allegro Cozumel. : If you like to deal with polite staff, avoid the Allegro Cozumel. : If you are planning your honeymoon and don't want your new wife to cry the entire time avoid the Allegro Cozumel. : GO ANYWHERE BUT THE ALLEGRO COZUMEL!

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